When I personal called Lowen, they told me my wife had never told them about the valves and they admitted outright that they neglected to inform the installers of the need to replace the valves.
This review is regarding the business and how it runs, not it's onsite workers.
My wife and I recently purchased a washer and gas dryer from an orange big box chain. We chose to have the (gas) dryer install performed by them as well and they contracted the work out to this company. The washer and dryer were delivered on a Thursday and when the delivery guys tried to hook it up, they found out that the hot and cold water hoses were stuck on the valves and the valves would need to be replaced. My wife called up Loewen Plumbing knowing they had installers coming on Friday to hook the gas dryer up, and explained that the valves for the washer would need to be replaced and asked if they could do this as well. She was informed that "it shouldn't be a problem."
My husband and I had them install a gas dryer and they where so professional and polite. I would absolutely hire them for our next project and refer them to anyone who is looking for a plumber.
Installers show up on Friday and didn't know they were supposed to replace the valves. My wife calls Loewen and they give her the runaround, telling her she never told them the valves needed to be replaced. We were told that the installers didn't have time to go pickup the part and we'd have to take care of the valves ourselves or have another installer take care of it.
Loewen Plumbing Heating Inc is a US Plumber based in Plainville, Massachusetts. Loewen Plumbing Heating Inc is located at 23 Lincoln Ave, Plainville, MA 02762, USA.
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